Flood & water damage restoration
Burst pipe, storm water, failed appliance — the first few hours decide how much gets saved. We answer 24/7 and get extraction and drying under way fast.
Why speed changes the outcome
Quick answer: Flood & water damage restoration with BFYB is quoted for your property, with the price agreed up front and no hidden fees. We've served Armidale and the New England for over 15 years.
Water damage compounds. Within a day or two, moisture has moved into wall cavities, under flooring and through the subfloor, and what began as a wet carpet becomes a mould problem and a structural one.
Getting extraction and drying started quickly is the single biggest factor in how much of a floor, a wall or a cabinet can be saved rather than replaced. That's why we run a genuine 24/7 line rather than a voicemail that gets checked in the morning.
What a large loss actually looks like
All four of these are the same property, the same week. Nothing staged, nothing borrowed from a stock library.
Filmed by our own technicians on site. Shown with the owner's permission; the property is not identified.
What we do
From the first callout through to the final moisture reading.
Emergency extraction
Industrial extraction to pull standing water out fast, any hour of the day or night.
Structural drying
Air movers and dehumidifiers placed to dry the structure itself — not just the surfaces you can see.
Moisture monitoring
Readings taken and logged daily, so drying is confirmed with evidence rather than assumed.
Insurance reporting
Documented readings, photographs and scope written the way insurers need it, which makes claims go smoother.
What water damage work costs
Every water damage job starts with the inspection. From there the scope is priced on the hours, the equipment days and what your insurer needs, and you get it in writing before anything else happens.
Inspection
Paid up front. Thermal imaging, moisture readings and a scope of works emailed within 24 hours.
- Initial inspection & assessment$182
Booked online, paid before we come out. Everything after it is quoted from what we find.
Water extraction
The first visit on an active job — standing water out before anything else can start.
- 1 technician$289
- 2 technicians$409
Drying equipment
Charged per unit per day. Three days is the practical minimum — anything less and the equipment has not had time to dry the floor coverings.
- Dri-Pod air mover$41per day
Labour, per technician
Charged by the hour, at the rate for the day and time we are on site.
- Mon–Fri, 8am–5pm$120per hour
- Mon–Fri, after hours$168per hour
- Saturday, all day$199per hour
- Sunday, all day$229per hour
Travel
Charged from Armidale. Distance and technician time are both billable on water damage work, which is how insurers expect to see it itemised.
- Distance$1.30per km
- Technician time$84per hour
Administration
Only where the job needs them. The report fee applies when a written insurer report is required.
- Administration / organisation fee$77
- Report fee$264
These are the rates we bill at. What a job actually costs is the hours, the equipment days and the materials it genuinely needs — which is why the inspection comes first and the scope comes in writing. GST included. Prices current October 2026.
How a restoration runs
Fast on site, methodical afterwards.
Call the 24/7 line
Talk to someone straight away. We'll tell you what to do before we arrive — sometimes that alone saves a floor.
Make safe & extract
Power and hazards addressed, then industrial extraction of standing water.
Set up drying
Air movers and dehumidifiers positioned for the structure and the materials involved.
Monitor & document
Daily moisture readings until the structure is genuinely dry, all logged for your insurer.
Why the New England chooses BFYB
Honest, thorough work from a local family team — at a fair, fixed price you see before we start.
- 24/7 emergency callout across the New England
- Industrial extraction and structural drying
- Moisture monitoring documented daily
- Reports written for your insurer
Water where it shouldn't be?
Call us now — the sooner extraction starts, the more gets saved. We answer 24 hours a day.
How fast can you get here?
We run a 24/7 emergency line and prioritise active water damage. For Armidale that usually means within the hour; the outlying towns take a little longer.
Will my insurance cover it?
Most policies cover sudden water damage, though gradual leaks are often excluded. We document everything — readings, photographs, scope — in the form insurers ask for, which makes the claim considerably easier.
Can my carpet be saved?
Often, if we get to it quickly and the water was clean. Contaminated water is a different question. We'll give you a straight answer rather than drying something that should be replaced.
How long does drying take?
Typically three to five days depending on how far the moisture travelled and what materials are involved. We keep monitoring until readings confirm it's dry, not until the calendar says so.
What should I do before you arrive?
If it's safe, stop the water at the source and switch off power to affected areas. Lift what you can off wet flooring. We'll talk you through the rest on the phone.
Explore more BFYB services
One local team for every pest, inspection and property — all bookable online.